Frequently Asked Questions
Everything you need to know about our pro-grade gaming gear.
How long does shipping take for Ninjutso products?
Orders are typically processed within 1-2 business days. International shipping generally takes 7-15 business days depending on your location and chosen shipping method.
What is your return policy?
We offer a 14-day return policy for products in their original, unopened packaging. Please contact our support team to initiate a return authorization.
Do your mice come with a warranty?
Yes, all Ninjutso hardware comes with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use.
Where can I download the latest firmware and drivers?
You can download the latest firmware updates and software suites directly from our official website under the 'Support' or 'Downloads' section.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.